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Patient engagement

Save time and money. Communicate better.
Patient SMS reminders
SMS Appointment reminders are sent to patients. Replies update the Medilink Appointment Book with confirmation notices.
Medilink uses Intelli Messaging for secure electronic delivery of appointment reminders from the Medilink Appointment Book module. 
SMS appointment alerts reduce wasted appointment time slots by 5-15%. Cancellation statuses ensure you can efficiently refill the available time slot.
Send SMS notifications
You can send an SMS per appointment or in bulk. Sending Appointment SMS reminders improves efficiency.
Patient SMS reply
Patients can reply to confirm or cancel appointments. The Appointment Book will update appointment status to reflect these responses.
Purchase SMS packs
Pre-paid SMS packs are available in multiple sizes. This allows for practices to manage SMS volume and not be locked into a contract.
SMS editor
Medilink’s SMS module has a comprehensive message editor included. Multiple SMS layouts are configurable using this editor.
SMS reporting
Review SMS sent and received over Appointment date ranges. Identify and action SMS responses, improving Appointment booking efficiencies.
Medilink Direct Support can help setup and configure the SMS module by using our Remote Support application. Extensive training is available on request.
The statistics don't lie
Over 90% of all SMS messages are read within the first 3 minutes of the message being received to the handset. Open rates for email marketing less than 15% and 99% of all Smart Phone APP’s are used only once.
Current open rate of SMS messages
Of people check their smartphone once an hour
Of consumers avoid taking phone calls from a business
Of consumers purchase as a result of a relevant SMS
Of consumers prefer SMS to using an app
Of all e-commerce comes from smartphone

What our clients are saying

  • Our new appointment reminder system has reduced our no-shows by up to 98%. This means dollars in our pocket.
    Dr Warren Kidson, Sydney Endocrinology and Diabetes Clinic

Make an enquiry

Our SMS Reminders module has helped many of our clients save time and money. Find out how it can benefit your practice today.